You can book a lesson by choosing the date, time, and teacher.
Please refer to the "How to use" page for more details.
You can also watch a video tutorial.

One lesson lasts 25 minutes.
Two lessons last 50 minutes.
You can book two lessons in a row.

Yes, you can.
If you book two consecutive lessons, you can take a 50-minute lesson.

No.
The date and time are displayed in the time zone you set up on your profile page.

The number is the maximum number of bookings you can hold.
The number is determined by your chosen plan and the points you have purchased.
Please refer to the 'Buy Points' page for more details.
This is to prevent any single student from monopolizing a popular teacher.

Please click on the date of the lesson on your page to see the booking details. You can cancel the lesson from there and then book another lesson.

*If you cancel the lesson at least 24 hours in advance, your points will be refunded. Cancellations made less than 24 hours before the lesson are not eligible for a refund.

Yes, you can.
-Book by date and time

Select multiple lessons you want to book and click on "Book now" to book those lessons.

Multiple Booking from time (explainer video)

-Book from a teacher

Turn on the multiple booking switch below the calendar, select multiple lessons, and click the "Book Now" button to book them.

Multiple Booking from teacher (explainer video)

By clicking on the date of the lesson, you will be directed to the booking details page, where you can send messages and requests to the teacher. Alternatively, you can send a message directly through Skype.

If there is no call from the teacher, please initiate the call yourself via Skype. You can find the teacher's Skype name on the booking details page, which is accessible by clicking on the date of the lesson in your account, and also in the booking confirmation email.

If you are still unable to contact the teacher, please send us a report by clicking on the date of the lesson in the Lesson list.

If you are experiencing issues, please try accessing Skype directly through the web.

Skype web:https://web.skype.com/

Yes, you can take lessons from overseas as long as you have a stable internet connection.
If you set the timezone in your profile, the schedule will be displayed in your local time.

Lesson fees are set by the teachers.
The minimum charge is 390 points (equivalent to ¥390) per class, with the average being 500 points. You can check the specific fees on the Japanese Teachers' List.

Please log in and purchase points on the "Buy Points" Page.

Yes. If you buy points, you can bring your unused points to the next period.

If you cancel more than 24 hours before the lesson, your points will be refunded automatically. However, if you cancel less than 24 hours before the lesson, the points can not be refunded due to our cancellation policy.

You can have your points returned by changing the lesson status within 24 hours after the lesson time. Please click the lesson date on your top page to change the lesson status.
The lesson status will be automatically finalized 24 hours after the scheduled lesson time, and your points will be refunded if applicable.

Yes, you can. We accept debit cads, and Amex cards individually. Please contact us. (Please let us know how many points you want.)

Please change your plan. (on the "Buy points" page)
You can also select the same plan.
*Please note that points for new monthly plans will be credited to your account immediately.

Please try clearing your browser cache or attempting the purchase on a different device (such as a smartphone or computer).
If you're still unable to complete the purchase, please let us know the number of points you wish to buy. We'll send you a purchase request via email.

Yes, you can.
1. Cancel your monthly plan on the 'Buy points' page.
Any remaining points can be used until they expire.
2. Rejoin our plan at any time.

You can change your plan on the Buy Points page.
Please note that changing your plan means purchasing a new plan.

You can cancel your monthly plan at the bottom of the 'Buy Points' page. Any points you have can still be used until they expire, and you can rejoin the monthly plan whenever you wish, using the same page.

Yes, you can.
Receipts:
Please click "Receipt" at the Usage Status page to get a receipt.
Attendance Certificate:
Please enter a period and click "Display" at the Usage Status page.
You have the option to customize the name on both the receipt and the attendance certificate.

After logging in, please visit the "Buy points" page, and you can find the "Cancel form" at the bottom of the page.

One reason is that we use Skype for our lessons. By using Microsoftfs Skype, we can avoid the costs of developing our own video call app, allowing us to provide high-quality video call lessons at a lower price.
Additionally, we work with instructors from diverse backgrounds, including those who may not have formal training as Japanese language teachers, which helps us keep our lesson fees affordable. However, we carefully select all instructors through interviews, ensuring high-quality Japanese lessons with confident communication skills.

If you're experiencing technical issues, please reboot your phone and try again.

Yes, you can.
If your time is different from Japan's, please set the time zone on your profile page.

Our primary platform for lessons is Skype. While some instructors may offer lessons via Zoom, the availability of other apps is limited.
You can also access Skype lessons through your browser without the need to download the application.

If you encounter issues accessing our services, please clear your browser's cache and try again.